Refunds, Cancellations & Disputes — Elite Furniture

This policy describes how we aim to handle refunds, cancellations, and disputes for purchases made through Elite Furniture ("we") via the Site at https://elitefurniture.co.zw or at our showroom, operated by Elite Furniture, with principal showroom contact address at 65 Churchill Avenue, Harare, Zimbabwe.

Elite Interiors may follow different procedures for bespoke interiors work — see https://eliteinteriors.co.zw/refunds.

[Placeholder] Contact us as soon as possible by phone or email. Whether you can cancel without cost, or whether a deposit is forfeited, may depend on whether the goods are stocked, already ordered from a supplier, or custom-made. We will confirm your options in writing where practical.

[Placeholder] If you are entitled to a refund, we will explain the method (e.g. reversal, bank transfer, or store credit) and realistic timeframes. Lay-by and promotional programmes (e.g. USD Smart Credit) may have additional rules — these will be aligned with your final terms of sale.

[Placeholder] If an item is faulty, damaged on delivery, or not what you ordered, notify us promptly with details and photos where useful. We will outline repair, replacement, or refund options in line with applicable consumer law once your lawyer has set the final process.

[Placeholder] We ask that you contact us first so we can try to resolve the matter fairly. If that is not successful, your lawyer can specify escalation (e.g. mediation, sector ombudsman, or courts).

Terms of sale: Terms of sale & website terms.

Privacy: Privacy policy.

Email: elitezim@gmail.com · Phone: +263 7 84188816