Privacy Policy — Elite Furniture

This policy applies when you use the website at https://elitefurniture.co.zw (the "Site"), operated by Elite Furniture, with principal showroom contact address at 65 Churchill Avenue, Harare, Zimbabwe ("we", "us", "our") trading as Elite Furniture.

We are related to Elite Interiors, which has its own website and its own privacy policy. If you use that site, please read the policy published there as well: https://eliteinteriors.co.zw/privacy.

We may collect:

• Identity & contact: name, phone number, email address.
• Delivery & billing: shipping address, billing address if different, and order details.
• Account information: if you create an account — email and login credentials (stored securely; we cannot see your password in plain text).
• Enquiries: anything you submit via contact forms, email, WhatsApp, or similar.
• Payment information: card payments are processed by Paynow (or other providers we use). We do not store your full card number on our own servers. We may receive confirmation of payment, transaction references, and limited details as the provider shows us (for example masked card information), in line with their processes.
• Technical data: IP address, browser and device information, and usage data for operating the Site, security, and (if enabled) analytics (see section 4).

We use personal information to: process and deliver orders; take payment and help prevent fraud; respond to enquiries; operate your account; keep business, tax, and accounting records; improve the Site; and send marketing only where the law allows and you have not opted out (where applicable).

We use essential cookies (and similar technologies) needed for the Site to work, for example sign-in or cart functionality where applicable.

If we use non-essential cookies or tools (for example analytics or advertising pixels), we will describe them on the Site and, where required, obtain your consent before they run.

We may share information with: Paynow and other payment partners; couriers and logistics providers; hosting, email, and IT providers who help us run the Site; professional advisers where appropriate; and authorities when the law requires. We do not sell your personal information.

Some service providers may process information outside Zimbabwe (for example cloud hosting). Where that happens, we take steps appropriate in the circumstances to protect your information.

We keep information for as long as needed for the purposes above, including order and tax records for the time required by law and good practice. Enquiry records are typically kept for 12–24 months unless a longer period is needed for legal or business reasons.

We use reasonable measures to protect personal information. No system is completely secure.

You may ask to access or correct your information, or in some cases ask for deletion, subject to applicable law (including data protection law in Zimbabwe). Contact us using the details in section 1. We may need to verify your identity.

Our services are aimed at adults. If you believe a child has provided personal information, please contact us.

We may update this policy; the "Last updated" date will change. Please check this page from time to time.